Effective Communication in 4 Simple Steps

This course gives you a brief overview and introduction to a 4-step model that can help you to communicate more effectively.

Course curriculum

1. Welcome
  FREE PREVIEW
2. Overview
  FREE PREVIEW
1. Who and Why
1. How to deal with what arises
1. Step 1: Observation
2. Step 2: Feelings
3. Step 3: Needs
1. Stepping Into their shoes
1. Strategies and PLATO
2. Strategies to Meet Needs
3. Step 4: Making Requests
4. Process and Summary
1. Applying the Process

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