Course curriculum

  • 1

    Section 1: Welcome

  • 2

    Section 2: A Bit of Background

    • Who and Why
  • 3

    Section 3: The Lunch Date

    • How to deal with what arises
  • 4

    Section 4: What's going on for me?

    • Step 1: Observation

    • Step 2: Feelings

    • Step 3: Needs
  • 5

    Section 5: What's going on for them?

    • Stepping Into their shoes
  • 6

    Section 6: Making Clear Requests

    • Strategies and PLATO

    • Strategies to Meet Needs

    • Step 4: Making Requests

    • Process and Summary
  • 7

    Section 7: Your Turn

    • Applying the Process

Pricing options

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